2010 North American Insurance Claim Summit

Plan to attend:
2010 North American Insurance Claims Summit
Achieving Competitive Advantage in a Challenging Marketplace

HSG and CodeBlue, the leading providers of innovative solutions for managing Property & Casualty insurance claims, are proud to sponsor the industry’s most informational and educational conference for insurance industry executives. The 2010 North American Insurance Claims Summit will be held in Tampa, Florida at the Westin Tampa Harbour Island on February 17th and 18th, 2010. This annual event provides an open forum for insurance executives and industry leaders to discuss and learn about the greatest challenges and opportunities present in our world today.

• Proven tactics for leveraging competition to your advantage
• Solutions for driving success in the current economy
• A candid look at future challenges facing our industry – with strategies to address both short and long term goals

Dr. Richard "Dick" Armey
Former House Majority Leader, Economist

Elected to Congress in 1984, Dick Armey was the primary author of the “Contract with America.” Armey ran unopposed for Majority Leader in the 104th Congress and that Congress passed the first balanced budget in a generation. Armey was also influential in key legislation related to e-commerce and the economy, development of a flat tax and homeland defense.

Armey is the senior policy advisor at DLA Piper US LLP, a global law firm with over 3,000 attorneys, serving in the Government Affairs, Federal Legislative Practice Group of the Washington, DC office. He is also chairman of Freedom Works Inc. and Empower America (a think tank founded by former Secretary of Education Bill Bennett and former Congressman Jack Kemp).

Self-Service Registration:
To register for the 2010 North American Insurance Claim Summit, please visit: www.2010ClaimsSummit.eventbrite.com

For room reservations at the Westin:
Please call (813) 229-5000 and book your room under the Harmon Solutions Group / HSG|CodeBlue room block.

Jeremy Bowler is a Senior Director at J.D. Power and Associates, where he leads the global Insurance Practice. He is responsible for strategic business development spanning syndicated and proprietary research and consulting services for the property and casualty industries. During his tenure with the company, Mr. Bowler has developed industry benchmarks in the insurance, healthcare, banking and mortgage industries. Mr. Bowler has nearly 20 years of experience in market research and consulting.

Prior to joining J.D. Power and Associates in 2001, he was associate director for strategic planning and analytics with Young and Rubicam, Inc., where he was responsible for all research-based customer insight for the agency’s advertising and direct marketing clients.

Julie Rochman joined IBHS in November 2007 with more than 20 years of public affairs and advocacy experience representing major corporations, research and safety organizations, and issue-based coalitions. She joined IBHS from The Glover Park Group, a leading Washington, D.C.-based strategic communication consulting firm, where she was senior vice president of public affairs, managing a portfolio primarily comprising financial services sector clients. Prior to that, Ms. Rochman was senior vice president of public affairs for the American Insurance Association (AIA), a national public policy advocacy organization for property-casualty insurance companies. As a member of AIA’s management team for six years, Ms. Rochman was responsible for developing and executing integrated communication campaigns to achieve AIA’s public policy goals at both the state and federal levels.

From November 1996 until late 2000, Ms. Rochman was vice president of communications for the Insurance Institute for Highway Safety (IIHS), where she successfully managed media relations for the IIHS and the Highway Loss Data Institute (HLDI).

Gavin has been responsible for the implementation, management and support of multi-national enterprise technology projects for close to 20 years. His experience in addressing the major ‘customer facing’ challenges large corporations are striving to resolve has taken him around the world, working with Banks, Airlines, Hospitals and Utilities.

Over the last 3 years working for Atlanta based, Jacada Inc, Gavin has focused primarily on the Insurance Industry in the US. Most notably he has been responsible for leading the 2008 award winning Sales and Service Desktop Automation project at Nationwide Insurance.

Fred Iantorno is the Executive Director of CIECA, and a founding member. He has added clarity to CIECA’s mission and vision, and crystallized the strategies for achieving them. While initiating the creation of CIECA’s successfully implemented XML standards, he has expanded the standards development efforts to touch multiple related industry associations to ensure our member’s standards implementation and usage success. Fred has been involved in X12 since 1987, and is currently working with X12 to develop Subrogation business messages with a focus on coordination of future message development.

As President and CEO, Paul oversees all aspects of the claims management business for both sales and operations. Prior to joining HSG|CodeBlue, he acted as an executive consultant to Harmon AutoGlass where he helped lead the buyout by Riverside and also served as a Vice President at Safelite AutoGlass, where he brought innovation to the company and created their Repair Medic operating division. Paul has over 17 years experience creating, owning, and operating several highly successful business operations, across multiple industries. concentrating his efforts in the auto glass industry. He was also a founding member of the National Windshield Repair Association and continues to serve on their Board of Directors.

Tim Bakke has nearly 20 years in the technology industry. Tim’s experience includes working in product development, marketing and training within the telecommunications industry. Tim is the company’s primary liaison to Microsoft for Unified Messaging and Unified Communications. In that role he has participated at the product group level and traveled internationally in order to better understand and properly position these latest initiatives for the company and its customers. For the past decade, Tim has provided bottom line results for companies by unifying their communications solutions and improving their collaboration. He will concentrate on technologies and processes that enhance the customer interaction experience.

Steve Kluz is a lawyer at the law firm of Stoel Rives in Minneapolis, Minnesota. Stoel Rives has 365 lawyers practicing across the full spectrum of corporate law and business litigation with offices in seven states.Steve graduated with honors from Carleton College in Northfield, Minnesota. He also graduated cum laude from the University of Minnesota Law School where he served as the student director of the bankruptcy clinic.

Mr. Kluz represents and counsels clients in a variety of commercial litigation and business matters. He represents clients involved in complex insurance litigation and regulatory matters with a focus on problems unique to the automobile glass industry. In addition, Mr. Kluz assists clients developing cost-effective solutions to a wide variety of business issues, including breach of contract, trade secrets, trade regulation and antitrust law, tortious interference with business relations and contracts, defamation, franchise law, and unfair competition claims.

Tim Clark, CPCU, enjoyed a 25 year career with Safeco where he served in a variety of field and home office property, auto, and casualty management positions, including Assistant Vice President of Claims Operations. As a result of Safeco’s $2.2 billion acquisition of American States, Clark had overall responsibility for managing the integration of the Safeco and American States Insurance claims departments. Clark led multiple claims teams that were responsible for combining all operations over an 18 month period of time involving 3,500 employees and achieving $106 million in LAE savings.

During the last five years, Clark has managed the Insurance Services Division of Performance Claims. Performance Claims is a claims technology company that helps insurers optimize their management of both auto and property supply chain providers. As the first company in the industry to adopt and deploy the CIECA BMS standard, Performance Claims is committed to reducing the cost of ownership through the use of open, non-proprietary systems. Insurers have experienced greater management controls, realizing significant process and efficiency gains using claims solutions developed by Performance Claims.

Clark’s past industry involvement includes Vice Chairman of National Crime Bureau’s FACTA organization; Secretary and Treasurer of I-CAR; and Director and Treasurer of CAPA.

Joe Laurentino is the Material Damage Director at Esurance overseeing the development of national material damage philosophy, structure, and best practices. Sincejoining the company, it has quadrupled in size and he has built a department robust with technology, strong in partner relationships, and able to deliver the service our specialized customer base demands.

Joe has more than 25 years experience in the insurance, shop, and IA arenas. Prior to joining Esurance in 2005, he worked for GE Property and Casualty (acquired by AIG), started an independent appraisal company servicing northern NJ, and held a position with the New Jersey Department of Insurance monitoring material damage compliance by the companies contracted to administer the large NJ assigned risk pool. Joe began his career at Hanover Insurance in the early 80’s - first as an appraiser and then being promoted into various management positions.

Peter Piotrowski joined Chartis Private Client Group in 2005. He has responsibility for the management of all Private Client Group Claims functions. Before joining Private Client Group, Peter held various technical and management claims positions throughout the country with over 23 years of claims experience managing state, regional, national and worldwide claims programs.

Peter began his career in 1986 with Continental Insurance Company where held a succession of assignments of increasing responsibility at locations in New Jersey, New York and California. After the merger of Continental and CNA Insurance Company in 1995, Peter transferred to Georgia and then Illinois where held positions of National Catastrophe Claim Manager and Regional Claim Vice President. Prior to joining Private Client Group, Peter worked at Chubb Insurance in Chesapeake, VA and Phoenix, AZ.

Roger Wright has spent over 30 years in the collision repair industry working with major property and casualty insurers and with Collision Team of America and CARSTAR. Wright has been an active participant in the collision repair industry since the mid-eighties. He was the vice-chair of I-CAR for the State of South Carolina in 1985, state I-CAR chairmen for Massachusetts from 1987 – 1991, a lead I-CAR Instructor in Unibody, Plastic Repair, Refinish, Anti-Lock Brakes and Supplemental Restraint Systems from 1987 through 1993. He was also Chairman of the ISO/AISG Auto Physical Damage Committee from 1994 – 1997. He was inducted into the Collision Repair Hall of Eagles in 1997. He is a Past Chairman of I-CAR’s International Board of Directors and also a past Chairman of the Collision Industry Conference.

Rick graduated from the British Columbia Institute of Technology in June of 1986 and two weeks later he started his career with Trans Canada Glass in Burnaby, BC. Rick spent 15 years with TCG International, the owners of Speedy Glass, Apple Auto Glass and Novus Windshield repair, and during his time at TCG he was involved in creating Canada's first Glass Claims Centre for the Insurance Industry. Within in 1 year of operation the centre has grown to processing over $40 million in glass claims for a select group of insurance companies and fleet companies in Canada. In 2003, after 15 years in the auto glass industry, he moved from vendor side to insurer side and started a career with TD Meloche Monnex a member of the TD Bank Financial Group. At TD Insurance Rick has held positions within the senior claims management group as Vice President of Western Canada claims and currently as Senior Manager, National claims since 2006. Rick is responsible for all national vendor programs within TD Insurance of which Auto Glass is a major component. He is currently on the Executive Committee for the Canadian Insurance Claims Managers Association of Ontario and currently Co-chair for the United Way committee and the March of Dimes committee for TD Insurance.

Ed Jones has over 25 years in restoration industry currently serving as Vice President of Restoration Services for CodeBlue Property Solutions. Ed was previously the owner of an Independent Restoration Business in Texas with 3 locations. Ed also has served as VP of Operations for International Franchisors and VP of Marketing and Catastrophe Response. Ed is an IICRC Master Water Restorer, a Continuing Education Instructor for the insurance industry, and an IICRC Approved Instructor for Water Damage Restoration.

Paul Barry has more than 25 years experience in the Insurance and IT industries. Barry was formerly Vice President of Claims Operations with Safeco Insurance company. He has been involved in the design and development of claims systems and claims related software for more than 17 years.

Pete Consigli is an RIA Certified Restorer (CR), and Water Loss Specialist (WLS) and been a member of the Restoration Industry Association (formerly ASCR, International) since 1977. Involved with RIA’s/ASCR’s former Water Loss Institute (WLI) since its inception, Pete has played an integral role in the evolution of the WLS program. He was past education chair for the WLI and served as program facilitator for its annual conferences in the 1990s. In 2004, he was appointed course facilitator for the association’s prestigious Water Loss Specialist (WLS) program. Pete has been appointed to oversee RIA’s Donnybrook style moderated panel debates on the hot topics and important issues facing the industry today.

HSG and CodeBlue are proud to sponsor this exciting event again this coming year and hope you can find time in your busy schedule to attend, you will not be disappointed.

Our mission is to conduct the most comprehensive industry conference which provides thought-provoking and in-depth discussions regarding the insurance industry’s most challenging issues and opportunities today – and into the future!

A complete list of scheduled speakers and additional details will be available soon.

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